Exhibiting Positivity towards customer Concerns with Alternatives Wins the game. We have a team of professionally qualified and experienced managerial personal in the field of Chemical Technology, Production Engineering, and Quality control, Quality Assurance, Design & Development, Marketing, Administration. I don’t know X – I’ll find out √ NO X – What can I do is √ That’s not my job X – Let me find the right person who can help us √ You are right this is bad X – I understand how you feel √ That’s not my fault X – Let’s see what we can do about this √ Calm down X – I apologize √ I want you to X – Lets √